Privacy Policy
Last Updated: May 2026. crmaibot.com is owned and operated by Chayaza Private Limited. We are committed to protecting your privacy and ensuring the security of your personal information.
Information we collect
We may collect personal information including Name, Email address, Phone number, Company name, Billing information.
Technical information
We may collect IP address, Browser type, Device information, Usage logs, Cookies and analytics data to support authentication, analytics, security, and service improvements.
Customer data
Customers may upload Knowledge base content, Documents, Website content, Customer conversations, Leads generated through chatbot interactions while using the chatbot platform.
How we use information
We use collected information to provide chatbot services, manage subscriptions, improve platform performance, provide customer support, process payments, send service notifications, prevent fraud and abuse.
Payment processing
Payments are processed through secure third-party payment providers including Razorpay and other payment partners. We do not store complete card or banking information on our servers.
Data security
We implement reasonable technical and organizational security measures to protect data against unauthorized access, disclosure, alteration, or destruction.
Data sharing
We do not sell customer information. We may share data with payment processors, hosting providers, cloud service providers, government authorities when legally required when needed to provide the service or comply with law.
Customer responsibility
Customers are responsible for ensuring that content uploaded to crmaibot.com complies with applicable laws and does not infringe third-party rights.
Data retention
We retain data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Cookies
Our website may use cookies and similar technologies for analytics, authentication, and service improvements.
Third-party services
Our platform may integrate with OpenAI, WhatsApp Business API, Google Services, CRM Platforms, Third-party APIs. Use of such services is subject to their respective privacy policies.
User rights
Users may request access to personal data, correction of inaccurate data, deletion of eligible data, withdrawal of consent where applicable. Requests can be sent to support@crmaibot.com.
Policy updates
We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of updates.
Contact
Chayaza Private Limited
Email: support@crmaibot.com
Website: crmaibot.com