Fix missing or inaccurate chatbot answers
Find the source of a poor response and improve it with focused knowledge and repeatable testing.
Identify the gap
Copy the exact customer question and the response from Conversations. Check whether the approved answer exists in your chatbot's FAQs, website content or documents.
Correct the source
Changing tone instructions alone will not supply missing business facts.
- Confirm that you selected the correct chatbot in AI Training.
- Add missing facts as a focused FAQ or manual knowledge entry.
- Remove or replace outdated custom sources that conflict with the answer.
- If the source is a website, train the updated website again.
- Start a fresh Preview conversation and retest the original question and a paraphrase.
Handle unknown questions
Review Restrictions and Human Transfer Rules. Give the assistant a clear response for information it does not have and explain how a customer can reach your team. Do not supply an invented answer just to avoid a fallback.