Add and maintain FAQ answers
Give your chatbot clear, approved answers to questions your customers ask repeatedly.
Add a question and answer
Keep each FAQ focused on one customer need.
- Open AI Training and select your chatbot.
- Choose the FAQs tab.
- Enter the customer question and an accurate answer, then save it.
- Open Preview and ask the question in both its original wording and a natural variation.
Write useful answers
Include relevant conditions in the answer. For example, an opening-hours answer should mention the days and time zone. Avoid putting unrelated policies in one long FAQ.
Keep answers consistent
When an answer changes, update existing FAQs and any documents containing the old information. Conflicting prices or policies can lead to inconsistent replies.