The chatbot widget is not showing
Work through installation, domain and account checks when the website widget does not appear.
Check the installation
Make sure you are testing the published website rather than only the editor preview.
- Confirm the widget script appears on the affected page and contains the correct bot ID.
- Remove duplicate widget snippets and publish the page again.
- Clear website and browser caches, then try a private window.
- Test without browser extensions that block scripts.
Check access and domain settings
The chatbot's approved website and subscription checks apply before the widget loads. Compare the actual public hostname, including any www or subdomain, with the website configured for your chatbot. Review your package status in dashboard Settings.
Ask for help with evidence
If the issue continues, contact support with the affected page URL, chatbot name or ID, browser, approximate time and any visible error. Include a screenshot if possible. Never include passwords or API keys.